Customer Reviews

MAQSOOD EBRAHIM FARID
MAQSOOD EBRAHIM FARID via Google

Response from Owner

Thank you so much for your 5-star review! We’re thrilled to hear that you had a positive experience with Aire Serv of Sugar Land. Our team is dedicated to providing top-notch HVAC service and ensuring our customers are comfortable in their homes. If you ever need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again!

Andrea Ellison
Andrea Ellison via Google

My AC Unit would not push cold air and Aire Serv of Sugar Land was dispatched by my warranty company. You just never know who you’ll get or what kind of service you’ll receive when you don’t make the selection yourself, but if anything ever goes wrong with my unit again, this is who I’m calling. They arrived within the window that was promised, they got to work right away, the problem was diagnosed and fixed all under an hour. I know this may not be the case for most service calls but I’m just going to count my blessings that Kaylin and Richard took care of my issue and took the culprit away. What I appreciate most is that when they came inside to check the thermostat afterwards, they wore foot covers without me requesting it. I highly recommend them for their timeliness, professionalism and overall kindness to a lady freaking out over the cause of the caput capacitor. I’d also like to thank the young lady that scheduled me. She noticed an error by another team member and she promptly corrected it and fit me into their schedule last minute. It’s not about the mistakes, we all make them, it’s how you recover. I highly recommend the Sugar Land location for any AC issues.

Response from Owner

Thank you so much for sharing your experience with Aire Serv of Sugar Land! We're thrilled to hear that Kaylin, Richard, and our scheduling team were able to turn a stressful situation into a smooth, positive experience for you. It's wonderful to know that our team’s professionalism, timeliness, and attention to detail—from diagnosing the issue quickly to wearing foot covers without being asked—made a lasting impression. We strive to provide that level of care with every visit, and your kind words mean the world to us. If you ever need anything in the future, we're here for you! Thank you again for your trust and recommendation! Regards, Aire Serv of Sugar Land

Tori Twinem
Tori Twinem via Google

Response from Owner

Dear Joel, "Thank you so much for the fantastic 5-star review! 🌟 We're thrilled to hear that you're happy with your new UV light and the service we provided. It's a great addition to improve indoor air quality, and we're glad we could help make your home healthier and more comfortable. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in Aire Serv of Sugar Land!"

Judith Rogers
Judith Rogers via Google

Very personable company. Looking out for your best interest and giving quality service. This is very rare with companies in today's market. Would recommend this company to anyone needing excellent service.

Response from Owner

Thank you so much for your kind words and glowing review! We're thrilled to hear that you found our service to be personable and focused on your best interest. We strive to provide quality service to every customer, and it's heartwarming to know that our efforts are recognized. Your recommendation means the world to us, and we're here whenever you or anyone you know needs excellent service. Thanks again for choosing us!

HernFam4
HernFam4 via Google

Salma Khan
Salma Khan via Google

Richard was very helpful and helped me to explain in very detail. I would definitely recommend this Aire Serv and Mr Richard.

Response from Owner

Dear Salma Khan, Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that Richard was able to provide you with detailed explanations and excellent service for your AC Tune Up session. Your recommendation means a lot to us and is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! Best regards, The Aire Serv of Sugar Land Team

Evan Chen
Evan Chen via Google

Transparent and respected the house. Good explanation on details of what the issues are!

Response from Owner

Hello Li-Ying Chen, Thank you so much for your kind words! We're delighted to hear that you appreciated our transparency and the respect we showed for your home. Our team at Aire Serv always strives to provide clear and detailed explanations regarding your air conditioner to ensure our customers understand the issues and the solutions we recommend. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Charis Rodriguez
Charis Rodriguez via Google

My AC unit is now working better than ever, thanks to techs Yeriel/Roy expertise. I highly recommend to anyone seeking reliable, efficient, and top-notch AC services with exceptional customer service. You’ve earned a customer, Thank you!

Response from Owner

Thank you Charis for your kind words. Yeriel was happy to service your AC unit and we are happy you chose to opt into our maintenance plan so we can keep your AC clean and efficient. Aire Serv of Sugar Land thanks you for your business and we will see you again soon!

Anita Perrino
Anita Perrino via Google

Great job! Changed my filters out and serviced my AC units quickly and efficiently!

Response from Owner

Thank you so much for your kind words Anita! We're thrilled to hear that you were pleased with the filter change and AC service. Our team strives to provide quick and efficient service to all our customers. If you have any other needs or questions in the future, please don't hesitate to reach out. Thanks again for choosing us! Aire Serv of Sugar Land

Denis Gonzalez
Denis Gonzalez via Google

Good

Response from Owner

Thank you Denis. Thank you for taking the time to share your experience with Aire Serv of Sugar Land! We're thrilled to hear that our technicians provided you with a thorough and professional diagnostic service. Our team takes pride in delivering top-notch service and ensuring that every detail is addressed to keep your HVAC system running smoothly. We understand the importance of accurate diagnostics in maintaining the comfort of your home, and we're glad we could meet your expectations. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. We look forward to serving you again in the future! Warm regards, Aire Serv of Sugar Land

Lingsha Zhou
Lingsha Zhou via Google

Excellent service!!!

Response from Owner

Hello Lingsha. We appreciate your review. We were happy to help with your AC filters. Please call us for any future needs in your HVAC system.

Sara Karow
Sara Karow via Google

Great, thorough service. Team explained what work was needed and took care of it quickly.

Response from Owner

Hello Sara. Thank you so much for your review. We appreciate it. We were happy to come troubleshoot your HVAC system. Please call us if you need anything.

Ausar _
Ausar _ via Google

The technician richard was clear concise and professional he figured out the issue quickly when previous techs left us in the heat our A.C was working within the hour of arrival and he stayed around to watch and make sure that it stayed pristine would recommend 100%

Response from Owner

Thank you Ausar, We appreciate your wonderful review! We're delighted to hear about your positive experience with our technician, Richard. Our team takes great pride in providing clear, concise, and professional service, and it’s fantastic to know that Richard was able to quickly resolve the issue and get your A/C working efficiently. Ensuring our customers' comfort is our top priority, especially during these hot months. We're glad Richard stayed to make sure everything was running smoothly. Your recommendation means a lot to us. If you need any further assistance or have any other questions, please don't hesitate to reach out. Thank you for choosing Aire Serv of Sugar Land!

Aylee :D
Aylee :D via Google

We had a great experience! Quick and on time. :)

Response from Owner

Thank you for your response Aylee. We were happy to service your AC and gain you as a customer. Please call us anytime for further AC repairs.

Jacob Junco
Jacob Junco via Google

Richard and his team at Aire Serv of Sugar Land installed our new 5 ton AC unit perfectly and quickly, saved us from a 89 degree house!

Response from Owner

Thank you for your wonderful review, Mr. Junco! We're thrilled to hear that Richard and the team at Aire Serv of Sugar Land could install your new 5-ton AC unit perfectly and swiftly. It's great to know we could help you escape the heat and ensure your home is comfortable again. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Aire Serv of Sugar Land!

Ashley Hokanson
Ashley Hokanson via Google

Wonderful service. Would recommend.

Response from Owner

Thank you so much for your kind words Ms Hokanson and for taking the time to leave us a review! We're thrilled to hear that you had a wonderful experience with our service and that you're happy with your new AC system. Your recommendation means a lot to us. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Aire Serv of Sugar Land!

MrLombarm
MrLombarm via Google

I recently had the pleasure of utilizing the air conditioning service provided by Aire Serv of Sugar Land, and I couldn't be more impressed. From start to finish, the experience was seamless, professional, and courteous. First and foremost, Richard and Roy's customer service was exemplary. From my initial inquiry to the completion of the service, Richard and Roy were knowledgeable, courteous, and attentive to my needs. They patiently answered all my questions and provided transparent information about the process and pricing. What truly set Aire Serv of Sugar Land apart, however, was their commitment to quality. Not only did they honor the work that was proposed but also fixed issues present from previous air conditioning service providers at no cost. My experience with Aire Serv of Sugar Land was exceptional. Their professionalism, expertise, and dedication to customer satisfaction are truly commendable. If you are looking for a reliable and trustworthy air conditioning service provider, you need to not look any further than Aire Serv of Sugar Land. Richard/Roy thank you again for your service and it was a pleasure meeting you both. I hope this is a start to a long lasting relationship!

Response from Owner

Thank you immensely for sharing such a glowing review of your experience with Aire Serv of Sugar Land! We are thrilled to hear that Richard and Roy provided you with exceptional customer service from start to finish. It's our mission to ensure that every interaction with our team is seamless, professional, and exceeds your expectations. We greatly appreciate your recognition of Richard and Roy's knowledge, courtesy, and attentiveness throughout the service process. They take great pride in delivering transparent information and addressing all customer inquiries with patience and care. At Aire Serv of Sugar Land, we are committed to delivering top-notch quality in every aspect of our work. We're delighted that you noticed our dedication. Your words regarding our professionalism, expertise, and commitment to customer satisfaction truly mean the world to us. Building lasting relationships with our customers is at the heart of what we do, and we are honored to have the opportunity to serve you. Once again, thank you for choosing Aire Serv of Sugar Land. We look forward to being your trusted air conditioning service provider for many years to come. If you ever need assistance in the future, please don't hesitate to reach out.

Alona Watts
Alona Watts via Google

Overall very thorough and detailed. Good communication on AC system issues and solves. AC appears to be working effectively. Service guys were also friendly and respectful.

Response from Owner

Thank you, Mr. and Mrs. Watts! We were happy to service your AC systems and give you a thorough tune-up on all your systems. We enjoy keeping up with your AC system's maintenance to ensure you are ready for the summer heat. Thank you again for your review. It is much appreciated.

Total Number of Reviews:18

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