What People Are Saying About Aire Serv of Greenville

Was frustrated at first that they were here from 2p until 11p to install a new furnace. I go to bed at 9:30p. But I thought about it...Furnace is in attic..Old furnace was 32yrs old...old furnace was installed before the tiny attic pulldown stair was installed. Those guys worked hard to get the old one down and the new one up. Then to have to conduct a new system to old stuff. I definitely can't complain. Bottom line, they got it done, it works just as it should, their service is great...I'm on their annual plan...just go with them.

Excellent service! Skilled technicians will work until the job is successfully completed. Gilbert, Bernard, and Shaun were great. Kept me informed on actions, respected my property, and gave clear instructions on system operation. Highly recommend this team!

Good experience. Very polite and courteous young men. Very professional work and attitudes.

In early December, I reached out to Aire Serv to have a return vent added to a room. I was impressed with how quickly they responded—within minutes of submitting my request, I received a text (albeit at 2 a.m.), and the following morning, they contacted me to schedule an estimate. Joe came out the next day to provide the estimate. He was professional, thorough, and offered the most competitive price among the three companies I was considering. At this point, I’d give the pre-signing process 4.5 stars—almost perfect. I did mention that I planned to review all my quotes and would sign within their 7-day window. However, when I had some follow-up questions, I encountered some difficulty getting in touch with the project or general manager (I’m unsure of his exact title). While he eventually answered my questions, the delay was noticeable. Additionally, when I was ready to approve the estimate, I discovered that the approval link—intended to remain active for 7 days—had expired after 6, forcing me to call back and request a new one. Once I signed the estimate, I was told I would hear from them within a day or two. Unfortunately, I didn’t hear back for two weeks. While I understand it was the holiday season and I was busy as well, I still expected more proactive communication. When I finally called to check, they assured me they would get back to me the following Monday. By Tuesday, I received a question about the filter size, which I had already provided during my initial call. On Wednesday, I finally received a text letting me know they could come out the next morning. The Technician - 6 out of 5 Stars The real MVP of this experience was Alex, the technician. He deserves more than 5 stars—his professionalism, expertise, and communication were exceptional. Alex called the next morning to let me know he was on his way and needed to assess the situation before picking up parts from the office (which was a 30-minute drive away). I wasn’t prepared for this, as I had been told the job would take about 3 hours total. I rearranged work meetings for this window, so the shift in timing was inconvenient. Despite this, Alex arrived promptly, was extremely respectful, and reassured me that although he spotted an issue, it wouldn’t be a problem once he had the correct parts. He explained everything clearly. After returning to the office, he apologized for the 5-hour delay—he had to help a short-staffed colleague, which I understood. However, there was a frustrating moment where I missed a call around 1 p.m. When I returned the call, it got disconnected, but I immediately received a text asking me to call back—clearly a message meant for prospective clients. It felt like new clients were getting quicker responses than those who had already signed estimates. Alex returned later that day and installed nearly everything except for one part—the correct size but the wrong item—due to a warehouse mix-up. He came back the next morning to finish the job, and his dedication and craftsmanship were outstanding. Aire Serv is fortunate to have someone like Alex on their team. Final Thoughts My lower rating is solely due to the lack of communication after I signed the estimate. A simple call saying, “Hey, thank you for choosing us. We’re short-staffed due to the holidays. Can we set a date for early January?” would have gone a long way. In summary: Estimate and pre-signing process: 4.5 stars Post-signing communication: 3 stars Technician Alex: 6 out of 5 stars Alex made the experience worthwhile, but corporate communication needs improvement.

Thanks for a professional installation and follow up.

Great service from Alexis & Thomas ! Our home was a hassle and they did it with ease & without complaining!!

They were fast and friendly in doing the complete job. Unit replaced in a day. Would highly recommend!

Thomas was my service technician he was well Knowledgeable on what was going on. Will definitely use them again

Alexis & Sean worked so hard all day removing the old unit & putting in a new. They were so polite & kept us informed. So happy to have heat again!

Thomas, Sean, Alexis, and Joe were awesome. Ordered a new furnace on Friday and it was installed on Tuesday. Everyone has been so nice, helpful and professional.

Very impressed with the response time and the customer service! We called on a Sunday after never hearing back from another company and they were at our house and we had a diagnosis within a few hours of Calling. We will definitely recommend to Others!!!!

I can highly recommend Aire Serv! Their employees go the extra mile. Joe Parks even dug up a couple of plants that were in the way. They also covered my foundation vents while they were under the house. The system has worked very well. I would definitely recommend Aire Serv of Greenville!

They are always getting the job done right and preventing any problems in the future! Our serviceman Thomas Stancil is the most experienced and knowledgeable serviceman we have ever had ever! He is very polite and respectful to us as well as our animals. He treated our home with respect as well. Job well done Thomas and AirServe!!!

Great service and people.

Our technician Thomas was extremely professional and explained everything. Aire Serve makes everything easy.