HVAC Repair for Multi-Family Housing

If you're a tenant facing an HVAC issue, here's what you should do:

1. Check the thermostat. Ensure the thermostat is set to the correct mode (heating or cooling) and the desired temperature, and that the batteries (if applicable) are functioning.
2. Inspect the air filter. A dirty air filter is a common culprit for many HVAC problems. If it's easily accessible, check if it's clogged and needs replacement. While tenants aren't always required to change filters, doing so can sometimes resolve minor issues and is generally good practice.
3. Check the circuit breaker. Locate your unit's electrical panel and check if the circuit breaker for the HVAC system has tripped. If it has, try resetting it. However, if it trips again immediately, do not continue resetting it. Report the issue.
4. Document the issue. Note down the date, time, and a detailed description of the problem you're experiencing (e.g., no heat, strange noise, leaking water).
5. Notify the landlord or property management. Contact your landlord or property management company immediately. Follow the communication procedures outlined in your lease agreement (e.g., phone call, email, online portal). Be clear and concise in your description of the problem.
6. Cooperate with service professionals. When the repair expert arrives, be prepared to describe the issue you've been experiencing.

Avoid DIY repairs! As a tenant, do not attempt to make apartment or condo HVAC repairs yourself unless explicitly instructed and authorized by your landlord in writing. Doing so could potentially void your lease or lead to liability for further damage.

While the primary responsibility for HVAC maintenance in an apartment setting lies with the landlord, you can help maintain the system and potentially prevent issues.

• Keep vents clear. Ensure that furniture, curtains, and other obstructions are not blocking air vents. This allows for proper airflow and prevents the system from working harder than necessary.
• Change air filters (if responsible or permitted). If your lease specifies that you are responsible for changing the air filter, do so regularly (typically every 1–3 months, depending on usage and filter type). Even if it's not your explicit responsibility, offering to do so can be beneficial.
• Report issues promptly. Don't wait until a minor issue becomes a major problem. Report any unusual noises, smells, or performance issues to your landlord or property management as soon as you notice them.
• Maintain clear outdoor unit space (if applicable). If you have access to an outdoor condenser unit, ensure the area around it is clear of debris, plants, and other obstructions that could restrict airflow.
• Use the system responsibly. Avoid setting the thermostat to extreme temperatures, as this can put unnecessary strain on the system.

When a service professional comes to inspect your HVAC system for necessary apartment or condo HVAC repairs, you can generally expect:

1. Diagnosis: The service professional will ask you about the issues you've been experiencing. They will then inspect the thermostat, indoor unit (furnace/air handler), outdoor unit (condenser), ductwork (if accessible), and electrical connections. They will use diagnostic tools to identify the root cause of the problem.
2. Explanation of the problem: Once the issue is identified, the service professional should explain it to you in clear, understandable terms (to the extent that your involvement is necessary as a tenant).
3. Repair work: The service professional will then perform the necessary repairs, which could involve replacing faulty parts, fixing leaks, cleaning components, or making adjustments.
4. Testing: After completing the repairs, the service professional should test the system to ensure it's functioning correctly.
5. Follow-up (if necessary): In some cases, the service professional might recommend follow-up work or schedule a return visit if the issue requires more complex repairs or parts need to be ordered.

As a tenant in an apartment, you should still be present (if possible) during the service call to explain the issues you've noticed. While you won't typically be directly involved in payment, understanding the diagnosis and the repairs being made can be helpful for future reference.

Whether you or your property manager are responsible for HVAC repairs, rest assured that Aire Serv provides comprehensive service you can trust. Every Aire Serv HVAC repair service is backed by the Neighborly Done Right Promise^® to ensure your satisfaction.

While you shouldn't attempt complex repairs yourself, there are a few simple troubleshooting steps you can try before calling for professional help.

• Change the air filter. A clogged filter can cause various issues. Replacing it might temporarily improve airflow.
• Check and reset circuit breakers. If the system isn't working at all, check the circuit breaker and try resetting it once.
• Ensure vents are open and unobstructed. Make sure all supply and return vents in your unit are fully open and not blocked by furniture or other items.
• Adjust thermostat settings. Try slightly adjusting the thermostat settings to see if it triggers the system to turn on.

Note that these troubleshooting steps may not resolve the issue permanently. You should still promptly report the underlying problem to your landlord.

Aire Serv also offers maintenance plans for HVAC systems that can prevent the need for extensive repairs in the future. Learn more about the benefits of an Aire Serv Advantage Membership for your property.