4.9/5

657 Ratings

|

Customer Reviews

James Livesay
James Livesay via Google

I was happy with the service on my HVAC home unit. Lane was polite and professional. Thanks for a great service.

Response from Owner

Thank you for rating your HVAC service with us, James! Aire Serv of Columbia

Robert Kennon
Robert Kennon via Google

Issac and James were very punctual and polite and also were great at explaining what they were doing . I would recommend them to anyone who has any HVAC issues.

Response from Owner

Thank you Robert for calling Aire Serv for your duct cleaning. We hope you enjoy the improved indoor air quality in your home and we appreciate you being an Aire Serv customer!

John Wan
John Wan via Google

The repair was done carefully and professionally. Thanks

Response from Owner

John, thank you for your feedback! We're proud to be a heating and cooling company you can count on to resolve any concerns you have. Aire Serv of Columbia

Lisa Oswald
Lisa Oswald via Google

Furnace problem on a cold February day (of course)! Brendon came to my home within just a few hours and fixed the problem, much to my delight! Not only was the service superb, but Brendon was extremely nice and talked through what he was doing. I signed up for Smart Maintenance and now have peace of mind knowing my HVAC system will be checked periodically to ensure the system is running smoothly. Just what I need!! Thank you Brendon and Aire Serv of Jefferson City.

Response from Owner

Thank you for your review, Lisa! We know how frustrating it is when your heat goes out in the middle of February, and we're glad Brendon could quickly diagnose and resolve the issue. We're delighted he earned your trust in us and got you signed up for Smart Maintenance so you can breathe easy in your home knowing everything is taken care of. We appreciate your feedback! Aire Serv of Columbia

Destiny hunt
Destiny hunt via Google

Brendon White was very helpful. He got our furnace going in the middle of the night when it was -7 outside. He came back the next day and replaced the needed parts. 5 star service.

Response from Owner

We're glad to hear Brendon earned your five-star approval, Destiny! It was a pleasure to assist you with your furnace repair so you could be comfortable in your home during this harsh weather. Thank you for sharing your review! Aire Serv of Columbia

Carlos Baldwin
Carlos Baldwin via Google

UPDATE: Initially, there was some miscommunication from Bri regarding an employee "calling out ill unbeknownst to her/the company." ?? It's noteworthy to indicate that I REQUESTED to work from home this day only to have ME reach out and have been told what I've indicated. Unacceptable! However, when we FINALLY got it scheduled for 2/3/25, Michael and Dean were FANTASTIC!! The guys arrived at 8:00 a.m. and worked tirelessly to install a humidifier onto my furnace unit. And not just a humidifier. Michael secured and rewired what should of have been done prior by previous "techs", added a "switch" and an outlet to my furnace (to plug in the humidifier and allow me the opportunity to "shut off" the humidifier if need be), "cleaned up" the, sorry to say, "sloppiness" of previous techs. He also added another pipe drainage and reviewed the functionality of it all-A PROFESSIONAL!! I would ABSOLUTELY recommend and welcome Michael and Dean here again and to other clients HANDS DOWN! Thank you, Michael and Dean! A job well done! Carl This review is a little late in getting posted but worthy nonetheless. David came out on April 14th to perform my regular semi annual maintenance services on my furnace. He was very professional, polite, knowledgeable, and took the time to fully explain everything to me with regards to what he had performed on the furnace. What's more, I had a question about the low air quality in the back part of my house and he took the time to double-check the air ducts and run testing on the airflow itself! I highly recommend! I am so glad that I was able to partner with them and I will continue to refer and use them in the future!

Response from Owner

Thank you Carl for your 5-Star Review! We appreciate the kind words about David! He is a great valued member of the Aire Serv team. Thank you for trusting Aire Serv for your heating & cooling needs!

Donna Brake
Donna Brake via Google

I had to schedule an emergency service today because my furnace has been going in and out for and few days. The on-call technician, Andrew S. was absolutely fantastic. He was kind, he took time to explain to me what was going on, the issues that he had encountered, and provided a reasonable explanation as to what we could do about it. I appreciated his willingness to explore every issue to find out what was wrong with my system and his ability to explain it to me. Thank you, Andrew, and thank you, Aire Serv! I feel better knowing I’m prepared to face this week of some extremely low temperatures.

Response from Owner

Donna, we’re so glad Andrew was able to provide you with clear explanations and the help you needed during an emergency situation. It’s great to hear you feel more prepared for the cold temperatures ahead! We truly appreciate you taking the time to share your experience and for trusting Aire Serv. We’re always here when you need us! Thank you so much! Aire Serv of Columbia

Caroline Heffer
Caroline Heffer via Google

Aire Serv of Columbia are always great to work with. Heidi got me scheduled quickly, answered all of my questions and kept me up to date on my furnace delivery. Michael and Jay did a fantastic job installing my new furnace. They were courteous, friendly, clean and dealt well with the craziness of my dogs. I would highly recommend Aire Serv of Columbia.

Response from Owner

Caroline, we’re so glad to hear you had such a positive experience with Heidi, Michael, and Jay! And it’s always a joy to work with furry friends—sounds like they kept things lively while our team took care of the furnace installation! Thank you for recommending Aire Serv of Columbia; we truly appreciate your trust and are here whenever you need us! Aire Serv of Columbia

John Drane
John Drane via Google

Excellent communication. Dispatcher kept me up to date and technician was friendly and thorough. Not the first time I have used them and won’t be the last.

Response from Owner

Thank you, John! We're glad we could assist you with your HVAC needs again and we're delighted our responsive communication and thorough service stood out to you. You can breathe easy knowing Aire Serv is just a phone call away! Aire Serv of Columbia

Sandra Gregory
Sandra Gregory via Google

Lane was very professional, knowledgeable and pleasant.

Response from Owner

Sandra, thank you so much for your great feedback! We're glad Lane provided superior service to keep you comfortable in your home. Aire Serv of Columbia

Samuel Johnson
Samuel Johnson via Google

Response from Owner

We appreciate your great rating of our HVAC service, Samuel. Thank you so much for choosing Aire Serv! Aire Serv of Columbia

Dion Wisniewski
Dion Wisniewski via Google

My furnace failed yesterday and the first scheduled opening wasn’t until next week. Brendon was able to fit me in today so I didn’t have to go all weekend without heat.

Response from Owner

Thank you for sharing your review, Dion! We know how stressful losing heat during these colder months is, and we're glad to hear Brendon could quickly get out to fix the issue with your furnace. You can breathe easy knowing Aire Serv is just a phone call away! Aire Serv of Columbia

Justin Ficker
Justin Ficker via Google

Andrew came out the same day I called for emergency service. He was very knowledgeable and was able to diagnose the problem in less than a minute. I will be calling him/Aire Serv for all of my HVAC needs going forward.

Response from Owner

Thank you, Justin! It was our pleasure to quickly get you on the schedule so Andrew could resolve the issue with your HVAC system. We look forward to being your go-to call for future heating and cooling needs! Aire Serv of Columbia

Scott Brietzig
Scott Brietzig via Google

Recently needed a furnace replaced. Michael did the install and was very professional. The work he did looks great. Brendon was out to the house also to diagnose the issue and he was very thorough and professional. Highly recommend Aire Serve.

Response from Owner

Thank you for your recommendation, Scott! We're delighted Brendon and Michael provided the reliable HVAC service we strive for. It was a pleasure to assist you with the installation of your new furnace and we hope you breathe easy knowing Aire Serv is always just a phone call away! Aire Serv of Columbia

Doug & Suzanne Abbott
Doug & Suzanne Abbott via Google

Tech was professional, knowledgeable, and friendly.

Response from Owner

Suzanne, we’re glad our technician provided professional and knowledgeable service for your HVAC needs. Thanks for choosing Aire Serv—we’re here whenever you need us! Aire Serv of Columbia

Doug Wallace
Doug Wallace via Google

The serviceman was wonderful. He saw the problem right away and fixed it no time.

Response from Owner

Glad to hear the issue was identified and resolved so quickly, Doug. Providing efficient and effective service is always our goal. Thank you for choosing Aire Serv, and we are here whenever you need us! Aire Serv of Columbia

Stacy & Paul Cheslock
Stacy & Paul Cheslock via Google

Rick McClellan has been my person since I started with Aire Serv He always communicates what is needed to be fixed and the cost. He goes the extra mile to make sure everything is working properly. I 100% trust him. I will always use Aire Serv

Chaitanya Panchangma
Chaitanya Panchangma via Google

Response from Owner

Thank you for your terrific rating, Chaitanya! Aire Serv of Columbia

Amanda Smith
Amanda Smith via Google

Gennie cole
Gennie cole via Google

My experience with Aire Serve has been very positive. All the help and kindness that was shown to me is highly appreciated. I will be calling you when another problem occurs. Thanks for all you did to help me get heat again.

Response from Owner

It was our pleasure to ensure you're comfortable at home again, Gennie! Thank you for sharing your kind recognition of our services. Aire Serv of Columbia

Total number of 5 star reviews :632

Let Us Call You

*Required

We're sorry. We don't currently provide service to

By checking this box, I agree to opt in to receive automated SMS and/or MMS messages from Aire Serv, a Neighborly company, and its franchisees to the provided mobile number(s). Message & data rates may apply. View Terms and Privacy Policy. Reply STOP to opt out of future messages.

By entering your email address, you agree to receive emails about services, updates or promotions, and you agree to the Terms and Privacy Policy. You may unsubscribe at any time.