4.8/5

511 Ratings

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Customer Reviews

Michelle Perry
Michelle Perry via Google

The office staff at AireServ in College Station has been very patient with me. I have called more than once, and then cancelled on them. But I did eventually have them send Ethan out to look at my Mitsubishi mini split systems that I have all over my house. I am new to the mini split world, and needed someone to come look and tell me what was going on. He spent a lot of time over here, looking into each one. He wrote up his recommendations and emailed them to me. The price was VERY reasonable for the amount of time he spent over here inspecting. I'm really glad I went ahead and had him come over, so that he is now familiar with my particular system, and can be a consistent technician to keep it up and running correctly.

Amber Keefer
Amber Keefer via Google

Update: My system is still amazing! It has saved me hundreds of dollars, since it’s been installed, on my electric bill! I had $350-500 per month electricity bills and now, I haven’t had one over $275!! Highly recommend still! I not only work for this AMAZING company and have since Feb 2020, but I am also a customer! Just recently got my system replaced at the end of September 2023 and even though I’m an employee, I still got the top notch customer service from our team of professionals!!! We love our new system! Highly recommended Aire Serv of Aggieland!

Response from Owner

Thank you so much for your kind words, Amber! We're thrilled to hear that you had such a positive experience with our team. We strive to provide top-notch customer service to all our customers, employees included. We're glad you love your new system. Thank you for recommending Aire Serv of Aggieland!

Misty Wiedecker
Misty Wiedecker via Google

Aire Serv came out and serviced my system for my regular heating maintenance. The ladies in the office, Amber & Rebekah, were great and very nice. The tech got here on time and as always, did a great job! Highly recommend this company and thank you Aire Serv!

Jennifer Keefer
Jennifer Keefer via Google

Amazing staff and Amber Keefer is so polite and easy to talk with on the phone! She listens and answers every question I had!

Bricen Mansfield
Bricen Mansfield via Google

Ashley Roberts
Ashley Roberts via Google

Amber is AMAZING! Wonderful customer service skills and so knowledgeable! She's the person I'd always like to work with!!

Ashtyn Hatcher
Ashtyn Hatcher via Google

Response from Owner

Thank you, Ashtyn! We hope you breathe easy knowing Aire Serv is just a phone call away if you need us! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Brooke Thomasson
Brooke Thomasson via Google

Great customer service! Amber was an amazing person to talk to on the phone, very nice lady to speak with.

Response from Owner

Thank you for your review, Brooke! It was a pleasure to assist you with your HVAC needs and we'll be sure to pass your kind words along to Amber. You can breathe easy knowing we're always just a phone call away! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Laura
Laura via Google

Aire Serv has always been absolutely wonderful. They are a top notch company with great customer service. They are knowledgeable, professional, and my go to. They always do a great job.

Response from Owner

We're glad to have earned your trust in our professional HVAC services, Laura! It's fantastic that our expertise and responsive communication have hit the mark with you. Thank you for sharing your review! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Johnathan & Rosie Casares
Johnathan & Rosie Casares via Google

Couldn’t be happier with the exceptional service provided by Aire Serv of Aggieland! Their communication is top tier, from scheduling all the way to completion! The technician arrived on schedule and was professional and friendly. Thankfully, no issues were found during our routine maintenance appointment and they took the time to offer simple maintenance tips for keeping my system running efficiently. Highly recommended!

Response from Owner

Thank you for your recommendation, Rose! It was a pleasure to assist you with your system maintenance and we're delighted our informative service stood out to you. We hope you breathe easy knowing Aire Serv is always just a phone call away for all your heating and cooling needs! Rebekah Hatcher, Owner, Aire Serv of Aggieland

EJ BURNS
EJ BURNS via Google

Called and spoke to Miss Amber's about replacing our unit she answered every question. She has the greatest attitude and was so kind. She didn't judge us because we are old and don't understand things and even spoke loud enough for us to hear as we are hard if hearing. Thank you miss Amber's, more people in this world need to be like you. GOD bless you and your company

Response from Owner

Thank you for your thoughtful review, EJ! It was such a pleasure assisting you and we're glad that Amber's genuine care and expertise made the difference for you. You can breathe easy knowing Aire Serv is always just a phone call away for all your HVAC needs! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Casie Thomasson
Casie Thomasson via Google

I’ve had to contact Aire Serv of Aggieland on numerous occasions and one thing I can say for sure is this company definitely knows how to hire the right person for the job! More often than not I’ve had the pleasure of getting Amber K. when I call customer service. She has been able to help in any way I’ve needed and is always so kind and professional. Whether she’s needed to send a tech to me or needed to help walk me through something, she never hesitates. Amber is top notch customer service, from her initial greeting when you can hear her professionalism and joy in her voice all the way to the follow up call to insure the job was done right, this company is lucky to have her. Junior and Ethan have helped out as well and never disappoint. I will always contact this company for my HVAC issues or concerns.

Response from Owner

Thank you, Cassie! We're thrilled to hear that Amber's exceptional customer service made a positive impact on your experience with us. We're also delighted to know that Junior and Ethan have been able to meet your expectations and provide the assistance you needed. We look forward to being your go-to for all your HVAC issues or concerns. You can breathe easy with Aire Serv on your side! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Haley Keefer
Haley Keefer via Google

This is an amazing company to go with! Amber was amazing at helping me with questions that I needed answered and was very sweet and understanding!

Response from Owner

Thank you for your review, Haley! We love having Amber on the team and we're delighted her informative and caring service was valuable to you. If you need us for future heating and cooling projects, we're just a phone call away! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Mike Thomassson
Mike Thomassson via Google

Very professional and trustworthy staff. Excellent customer service. Highly recommended.

Response from Owner

Thank you for your recommendation, Mike! We're proud to provide HVAC services you can trust and we're glad we could earn your satisfaction. If you need us in the future, please don't hesitate to reach out! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Ana Gomez
Ana Gomez via Google

Austin was very helpful!

Response from Owner

We're glad Austin could assist you with your HVAC needs, Ana! Thank you for sharing your review! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Alyssa Gomez
Alyssa Gomez via Google

Austin is always a pleasure to work with!

Response from Owner

Thank you, Alyssa! We're glad to have Austin on the team and we're delighted you've appreciated his expertise and high-quality service. Remember, Aire Serv is just a phone call away if you need us! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Nelda Hunn
Nelda Hunn via Google

Great service! They’re always on time. Very happy with my new system! Junior is awesome!

Response from Owner

Thank you for sharing your experience! It's wonderful to hear that you are pleased with the new HVAC system, and we're glad that you have found our service to be prompt and valuable. It's a pleasure working with you, and we hope you know Aire Serv is just a phone call away when you need us! Rebekah Hatcher, Owner, Aire Serv of Aggieland

H
H via Google

We signed on to the service contract—it seemed like a good deal, and we’ve had some costly issues because we kept putting off maintenance. They are also really great communicators; they respond right away, often via text (which we prefer), and were able to schedule service the day after we reached out. A young man from AireServe, Blaze Baron, came yesterday to service our hvac system. He spent a lot of time, was meticulous and thorough, explained and documented everything really well (even showed me photos and videos of the issues he found). On top of all that, he was just an incredibly kind, humble and helpful person. Wow. So happy to have a service contract with Aireserve.

Response from Owner

Thank you for taking a moment to share your experience! It's our pleasure to provide responsive communication and prompt service. We know how important it is to maintain your HVAC system and avoid costly repairs, and we're delighted Blaze's thorough work stood out to you. We look forward to being on your side for future heating and cooling needs! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Junior Rios DeLeon
Junior Rios DeLeon via Google

Response from Owner

Thank you, Junior, for your great rating of our heating and cooling services! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Don Hatcher
Don Hatcher via Google

Aire Serv of Aggieland recently installed my new system. My home has never been more comfortable than it is now. My new unit is so quiet. We couldn’t sit at our back patio because the ac was so loud. Now I can’t even hear my new unit running. They also installed a dehumidifier and large air filter. The air is so clean and crisp. Love my new level of comfort. Thank you Aire Serv of Aggieland.

Response from Owner

Thanks, Don, for trusting us with your installation! It's great to know that your new system not only enhances the comfort of your home but also allows you to enjoy your back patio without any noise disturbances. We're happy to hear that our service was appreciated! Rebekah Hatcher, Owner, Aire Serv of Aggieland

Total number of 5 star reviews :477

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